My dining experience this time though was different. I was disappointed. I was disappointed, that I had to ask 3 different servers for an extra order of mayonnaise to be served, that I had to ask twice for ice to be put on my lukewarm lemonade (it's too warm for a supposedly cold drink), that their long, thick-cut fries were now short and some were very thin with just the potato skin, and that there were a lot of flies flying around me and my food.
For reference, this was their former long, thick-cut fries.
I can't contain my disappointment, that I texted it to the feedback number written on a small board on my table. In the middle of my dining, a manager approached me and asked about my bad dining experience. Apparently, the text I sent was received by their big bosses. So I explained to her one by one why I sent that text. She told me that she's sorry for the unattentive servers and the warm lemonade. She also told me that they have a scheduled fumigation later that evening (that will addressed the problem with the flies), and that they have a new fries supplier thus the new appearance of the fries. She also offered me free dessert or a free meal to compensate for their shortcomings, but I declined. I just want a better experience next time. And for them to revert back to their old long, thick-cut and prefectly-seasoned fries, which I love.